Business Analyst

About the role

We're seeking an experienced Business Analyst to join our Merchant Helpdesk team. The ideal candidate will have a strong analytical background, excellent problem-solving skills, and proficiency in data analysis tools. The Business Analyst will drive data-driven decision-making, create insightful dashboards, and improve merchant satisfaction.

What you'll do

• Analyze customer support data to identify trends, opportunities, and areas for improvement
• Develop and maintain dashboards using Looker Data Studio, Google Sheets, and Advanced Excel to track key performance indicators (KPIs)
• Write SQL queries to extract data from databases and perform data analysis
• Create data visualizations and storytelling to communicate insights to stakeholders
• Collaborate with cross-functional teams to implement data-driven solutions

What you need

• 2–4 yrs of experience
• SQL
• Data visualisation
• Excel
• Dashboarding
• Data analysis
• Statistics
• BBA or B.Tech or B.E. or B.Sc or BCA

Good to have

• Python
• Pandas
• Power BI
• NumPy
• Tableau
• Machine learning