Business Operations Analyst, Payments Business

About the role

This role offers an exclusive opportunity to work on payments related initiatives with leading banks, financial and national institutions. Be a champ and work closely with external stakeholders including partner banks and networks. Responsible for handling day to day business operations with external and internal stakeholders.

What you'll do

• Responsible for handling day to day business operations with external and internal stakeholders
• Identifying areas of operations that require technological intervention and co-ordinating with stakeholders for implementation of technical solutions
• Help develop and nurture relationships with payment players
• Monitoring transaction success rates and regularly analysing data to bring about enhancements in products as well as improvement in processes and success rates
• Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers

What you need

• 1–2 yrs of experience
• Excel
• SQL
• Reporting
• Reconciliation
• Data analysis
• Customer service
• MBA or B.Tech or B.E.