Business Support & Strategic Projects Director

About the role

The role leads projects and initiatives that enhance HR processes, improving service quality and shaping the platforms that underpin HR service delivery. This is a pivotal position in driving continuous improvement. If this sounds like a team, you'd like to join … keep reading. Engage with middle and senior HR stakeholders across regions and the BPO peer group

What you'll do

• Driving value across global HR operations, the Business Process Optimization (BPO) team ensures streamlined, high-quality, and cost-efficient end-to-end processes
• Engage with middle and senior HR stakeholders across regions and the BPO peer group
• Provide expert guidance on process-related topics of medium to high complexity, including implementation and optimisation
• Translate customer requirements into practical, scalable solutions aligned with global standards
• Drive engagement from the BPO country/region extensions

What you need

• Stakeholder management
• Process improvement
• Project management
• HR operations
• ITIL
• Any graduate