Call Center Manager

About the role

Looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. They should have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements.

What you'll do

• Develop objectives for the call center's day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
• Hire, coach and provide training to personnel to maintain high customer service standards
• Assume responsibility of budgeting and tracking expenses

What you need

• 3–4 yrs of experience
• Customer service
• MS Office
• Terraform
• Financial analysis
• Sales
• Problem solving
• Any graduate