- Can I apply
- Needs PhD · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Path's site: account needed, ~10–15 min
Early: posted 15 h ago on their own site
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About the role
The role focuses on incident management, request fulfillment, user support, and maintaining high customer satisfaction while adhering to service level agreements (SLAs).
What you'll do
- Respond to and resolve user incidents and service requests via phone, email, chat, or ticketing tools
- Troubleshoot hardware, software, operating system, network, and application-related issues
- Escalate complex issues to appropriate support teams and follow up until resolution
- Support user account management activities, including password resets and access-related requests
What you need
- ServiceNow
- Ticketing tools
- JIRA
- Any graduate
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