Campus-Beginner

About the role

An ITSM (IT Service Management) Professional is responsible for managing and improving IT services to ensure they align with business requirements and deliver optimal user experience. The role focuses on ITIL processes such as Incident Management, Problem Management, Change Management, Request Management, and Service Level Management.

What you'll do

• Manage and govern ITSM processes including Incident, Problem, Change, Request, and Knowledge Management
• Monitor service performance and ensure compliance with agreed Service Level Agreements (SLAs)
• Analyze incidents and recurring issues to identify root causes and drive continuous improvement

What you need

• Compliance
• ITIL
• Any graduate