Captain 2

About the role

24×7 on-trip assistance: A concierge that stays live from planning to landing You'll sit within one of our specialist teams - Flights, Domestic Trip Planning, International Trip Planning, Stays, Booking Ops, or On-Trip Assistance - and own your queries and missions end to end, from the first conversation to the trip actually happening the way it was promised.

What you'll do

• Own your queries and missions end to end - understand what the member needs, plan and price the trip, and take it through to confirmed booking within your team (Flights
• Drive conversion and sales - engage inbound leads and queries with speed and craft, and convert interest into confirmed
• Coordinate directly with hotels, DMCs, airlines, transport partners and on-ground vendors so bookings, changes and cancellations land correctly and on time
• Be the customer's main point of contact for your missions - proactive updates, accurate information, and fast follow-through, especially when something changes mid-trip
• Work to the desk's SOPs and escalation ladder; flag to your Assistant Manager where an SOP doesn't hold up in a real situation

What you need

• 1–2 yrs of experience
• SOP writing
• Sales
• Communication
• Any graduate