CCaaS Architect - Amazon Connect

EPAM Systems·India

Pay not stated12–20 yrsFull-time

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About the role

We are seeking an experienced CCaaS Architect to lead the design and implementation of enterprise-scale Amazon Connect solutions. The ideal candidate will bring 12–20 years of overall IT experience, with deep expertise in contact center modernization, AWS architecture and large-scale CCaaS migrations.

What you'll do

Lead the end-to-end architecture, design and implementation of enterprise CCaaS solutions using Amazon Connect and supporting AWS services Define and execute contact…

What you need

12–20 yrs of experience
AWS
CRM
IAM
DynamoDB
Any graduate

Good to have

LLMs

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