CCE

About the role

This role requires strong communication skills, a customer‑focused mindset, and the ability to work collaboratively with cross‑functional teams to resolve problems quickly and efficiently. Answer inbound calls and respond to emails from domestic clients in a courteous and timely manner. Identify, diagnose, and resolve customer issues related to CLM products and services.

What you'll do

• Identify, diagnose, and resolve customer issues related to CLM products and services
• Provide product knowledge and usage guidance to enhance client satisfaction
• Monitor service level agreements (SLAs) and ensure compliance with response time targets
• Participate in regular training sessions to stay updated on product changes
• Collaborate with sales and operations teams to address client onboarding queries

What you need

• 2–5 yrs of experience
• CRM
• Customer service
• Voice process
• MS Office
• Sales
• Communication
• Diploma