CCE

About the role

You will handle a high volume of customer interactions, resolve issues efficiently, and ensure a positive experience that aligns with our service standards and compliance requirements. Respond to inbound customer inquiries via phone, email, and chat promptly. Resolve product and service issues following company guidelines.

What you'll do

• Handle a high volume of customer interactions, resolve issues efficiently
• Respond to inbound customer inquiries via phone, email, and chat promptly
• Resolve product and service issues following company guidelines
• Meet or exceed defined service level agreements (SLAs) and quality metrics
• Provide product knowledge and usage guidance to customers

What you need

• 2–5 yrs of experience
• CRM
• Customer service
• MS Office
• Data privacy
• Problem solving
• Diploma