CCE

About the role

As a CCE, you will be the first point of contact for our customers, handling inquiries, providing product and service information, and offering tailored solutions. Your role is crucial in maintaining strong customer relationships and driving satisfaction. You will work collaboratively with our team to ensure a seamless and positive customer journey.

What you'll do

• Be the first point of contact for our customers, handling inquiries, providing product and service information, and offering tailored solutions
• Provide accurate and up-to-date product and service information to customers
• Handle customer complaints and escalations with a calm and empathetic approach
• Collaborate with internal teams to ensure a smooth and efficient customer experience
• Identify and report any potential customer service issues or trends to the management team

What you need

• 1–4 yrs of experience
• CRM
• Customer service
• Chat support
• Escalation handling
• Problem solving
• Diploma