CCE

About the role

As a CCE, you will be the first point of contact for our customers, handling inbound calls and providing timely and accurate assistance. Your primary goal is to ensure customer satisfaction and build strong relationships. You will be part of a dynamic team, working collaboratively to achieve our customer service excellence standards.

What you'll do

• Be the first point of contact for our customers, handling inbound calls and providing timely and accurate assistance
• Be part of a dynamic team, working collaboratively to achieve our customer service excellence standards
• Provide accurate and up-to-date product/service information to customers, ensuring they receive the right guidance
• Maintain a high level of customer satisfaction by offering friendly and personalized assistance
• Collaborate with cross-functional teams to escalate complex issues and provide timely resolutions

What you need

• 1–4 yrs of experience
• CRM
• Customer service
• Voice process
• Problem solving
• Diploma