CCE

About the role

As a CCE, you will be the front-line representative for our company, handling inbound customer inquiries and providing timely and accurate solutions. Your role is crucial in maintaining strong customer relationships and driving satisfaction. You will be part of a dynamic team, working collaboratively to achieve our customer service goals.

What you'll do

• Be the front-line representative for our company, handling inbound customer inquiries and providing timely and accurate solutions
• Be part of a dynamic team, working collaboratively to achieve our customer service goals
• Resolve customer queries and complaints efficiently, offering appropriate solutions
• Maintain accurate records of customer interactions and ensure data privacy
• Collaborate with team members to share knowledge and best practices

What you need

• 1–4 yrs of experience
• CRM
• Customer service
• Voice process
• Escalation handling
• Data privacy
• Problem solving
• Diploma