Workplace Experience Support Specialist Senior

About the role

The workplace experience support specialist senior delivers the office location workplace experience for colleagues. supporting daily office operations such as visitor management, safety, hospitality experiences, reception (including answering multiline telephone systems for a single location or multiple locations) and facilities coordination in accordance with workplace experience support playbooks and firm policies and guidelines.

What you'll do

• Work with building management to maintain updated information related to building security, including workplace health and safety team and/or emergency evacuation team
• Reconcile monthly billing of parking and extra services provided by the landlord
• Perform daily walk-throughs of the location to manage and resolve facility requests and issues
• Leverage and deliver on services and procedures outlined in the workplace experience support playbook and suggest playbook enhancements/updates as needed
• Follow up with affected employees and escalate urgent or high importance matters to the workplace experience support supervisor or manager

What you need

• 3–4 yrs of experience
• MS Office
• Facility management
• Customer service
• Accounts payable
• ServiceNow
• Any graduate

Good to have

• Compensation and benefits