CCE

About the role

As a CCE, you will be the front-line representative for our company, interacting with customers and ensuring their satisfaction. Your primary goal is to provide timely and accurate support, resolve queries, and build strong relationships with our client base. You will be a key contributor to our team's success, working collaboratively to achieve outstanding results.

What you'll do

• Be the front-line representative for our company, interacting with customers and ensuring their satisfaction
• Handle inbound and outbound customer calls, emails, and chats, providing prompt and accurate responses
• Resolve customer complaints and queries, ensuring a positive and satisfying experience
• Maintain a high level of customer service excellence, aiming for customer delight
• Collaborate with the team to identify and implement process improvements, enhancing efficiency

What you need

• 1–2 yrs of experience
• CRM
• Customer service
• Upselling
• Data privacy
• Cross-selling
• Problem solving
• Diploma