CCE

About the role

As a Customer Care Executive, you will be the voice of our company, representing Digitide Solutions Limited to our valued customers. Your primary goal is to deliver an exceptional customer experience, building strong relationships, and ensuring customer loyalty. You will be the first point of contact for customers, handling inquiries, providing information, and resolving complaints promptly and efficiently.

What you'll do

• Be the voice of our company, representing Digitide Solutions Limited to our valued customers
• Be the first point of contact for customers, handling inquiries, providing information, and resolving complaints promptly and efficiently
• Handle customer inquiries and provide accurate, timely responses via phone, email, and live chat
• Resolve customer complaints and issues, ensuring a positive and satisfactory outcome
• Maintain a high level of customer satisfaction and loyalty by delivering excellent service

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Chat support
• Communication
• Diploma