CCE

About the role

As a CCE, you will be the first point of contact for our customers, handling their inquiries, concerns, and providing timely and accurate solutions. Your role is crucial in maintaining customer satisfaction and loyalty, as you will build strong relationships and offer personalized assistance. You will be part of a dynamic and collaborative team, working together to achieve outstanding customer service standards.

What you'll do

• Be the first point of contact for our customers, handling their inquiries, concerns, and providing timely and accurate solutions
• Build strong relationships and offer personalized assistance
• Be part of a dynamic and collaborative team, working together to achieve outstanding customer service standards
• Handle customer complaints and escalations, resolving issues efficiently and maintaining a calm and professional demeanor
• Collaborate with internal teams to address customer concerns and provide feedback on product and service improvements

What you need

• 1–4 yrs of experience
• CRM
• Customer service
• Chat support
• Escalation handling
• Upselling
• Cross-selling
• Diploma