CCE

About the role

As a CCE, you will be the front-line representative for our company, handling customer inquiries, providing product/service information, and resolving customer issues. Your role is crucial in maintaining customer satisfaction and building strong relationships. You will work closely with the back-office team to ensure smooth operations and efficient customer service.

What you'll do

• Be the front-line representative for our company, handling customer inquiries, providing product/service information, and resolving customer issues
• Work closely with the back-office team to ensure smooth operations and efficient customer service
• Provide accurate and up-to-date product/service information to customers
• Resolve customer complaints and issues, ensuring a positive resolution
• Maintain a high level of customer satisfaction and build long-term customer relationships

What you need

• 1–2 yrs of experience
• Customer service
• Chat support
• Escalation handling
• MS Office
• Problem solving
• Diploma