CCE

About the role

As a CCE, you will be the front-line representative for our company, handling customer inquiries, providing product and service information, and offering solutions to their queries. Your role is crucial in maintaining and enhancing our reputation for excellent customer service. Answer incoming calls and provide accurate information to customers.

What you'll do

• Be the front-line representative for our company, handling customer inquiries, providing product and service information, and offering solutions to their queries
• Resolve customer complaints and queries in a timely and efficient manner
• Collaborate with other teams to ensure a seamless customer experience
• Handle escalations and complex customer issues, ensuring a satisfactory resolution
• Maintain a positive and professional attitude at all times

What you need

• 1–2 yrs of experience
• CRM
• Customer service
• Escalation handling
• Problem solving
• Diploma