CCE

About the role

As a CCE, you will be the front-line representative for our company, handling inbound customer inquiries and providing timely and accurate assistance. Your role is crucial in maintaining strong customer relationships and ensuring their satisfaction. You will be part of a dynamic team, working collaboratively to deliver an exceptional customer experience.

What you'll do

• Be the front-line representative for our company, handling inbound customer inquiries and providing timely and accurate assistance
• Be part of a dynamic team, working collaboratively to deliver an exceptional customer experience
• Resolve customer queries and complaints, offering effective solutions
• Maintain accurate records of customer interactions and ensure data privacy
• Collaborate with team members to ensure a seamless and efficient customer journey

What you need

• 1–2 yrs of experience
• CRM
• Escalation handling
• Data privacy
• Problem solving
• Diploma

Good to have

• Customer service