CCE

About the role

As a CCE, you will be the primary point of contact for our customers, handling their inquiries, concerns, and providing timely and accurate information. Your role is crucial in maintaining a positive customer experience and building strong relationships. You will be a part of a dynamic team, working collaboratively to achieve our customer service goals.

What you'll do

• Be the primary point of contact for our customers, handling their inquiries, concerns, and providing timely and accurate information
• Be a part of a dynamic team, working collaboratively to achieve our customer service goals
• Resolve customer complaints and issues, ensuring a satisfactory outcome
• Maintain a high level of product and service knowledge to assist customers effectively
• Collaborate with internal teams to escalate complex issues and provide efficient solutions

What you need

• 1–2 yrs of experience
• CRM
• Customer service
• Problem solving
• Diploma