CCE

About the role

As a CCE, you will be the front-line representative for our company, handling customer inquiries, providing product and service information, and offering solutions to their queries. Your role is crucial in maintaining a high level of customer satisfaction and building strong relationships with our clients.

What you'll do

• Be the front-line representative for our company, handling customer inquiries, providing product and service information, and offering solutions to their queries
• Handle customer complaints and escalations, ensuring a prompt and satisfactory resolution
• Collaborate with other teams to ensure a seamless customer experience across various touchpoints
• Identify and address customer needs, offering tailored solutions and suggestions
• Ensure compliance with company policies and procedures, especially regarding data privacy and security

What you need

• CRM
• Escalation handling
• Data privacy
• Communication
• Diploma

Good to have

• Customer service