CCE

About the role

You will monitor service delivery metrics, coordinate with cross‑functional teams, and champion best practices to meet contractual obligations and exceed client expectations. Serve as the first point of contact for client inquiries and escalations within the BPM domain. Monitor and report on service delivery KPIs, ensuring compliance with SLA commitments.

What you'll do

• Monitor service delivery metrics, coordinate with cross‑functional teams, and champion best practices to meet contractual obligations and exceed client expectations
• Serve as the first point of contact for client inquiries and escalations within the BPM domain
• Monitor and report on service delivery KPIs, ensuring compliance with SLA commitments
• Coordinate with delivery, QA, and development teams to resolve issues promptly
• Facilitate regular client status meetings and provide clear, actionable updates

What you need

• 3–6 yrs of experience
• CRM
• Escalation handling
• MS Office
• Root cause analysis
• Problem solving
• B.Tech or B.E. or BBA

Good to have

• ITIL