CCM-Cochin (Kerala)

About the role

Oberon Mall, 3rd Floor, NH Bypass, Padivattom Edappally, Kochi, Kerala - 682024, Kochi, Kerala, India

What you'll do

• Team Leadership and Management: Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies. Provide close supervision, guidance
• Monitor and manage key performance indicators (KPIs) such as resolution rates and delinquency buckets to ensure superior client experience and operational efficiency
• Analyze data and portfolio health to make informed decisions and improve collections effectiveness
• Compliance and Process Adherence: Ensure strict adherence to collections processes and standard operating procedures (SOPs). Drive compliance with internal policies and…
• Reporting and Analysis: Conduct daily monitoring and regular reviews of the delinquent portfolio. Prepare and present reports on cluster performance, challenges

What you need

• 5–9 yrs of experience
• Collections
• Reporting
• Compliance
• SOP writing
• Any graduate