Chargeback Senior Supervisor

About the role

The Fraud Operations Sr Supervisor provides operational/service leadership and direction to a medium sized team). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques and procedures within area of expertise.

What you'll do

• Lead and develop a medium sized team of Fraud Agents and ensure they consistently meet performance metrics and provide effective customer service while making the proper…
• Manages department projects/processes, monitors and analyzes changes in Fraud trends/call volumes
• Directly impacts their area through shared responsibility for delivery of end results and contribution to planning and formulation of procedures
• Develop leaders and their skill set and provide growth opportunities through guidance and mentorship in conjunction with succession planning
• Evaluate team’s performance and makes recommendations for staffing, pay increases, promotions, terminations, staffing, etc

What you need

• 11–15 yrs of experience
• Performance management
• Power BI
• Reporting
• Excel
• Customer service
• Talent management
• Any graduate

Good to have

• Lean