Chat Customer Service Specialist

About the role

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

What you'll do

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary
• Maintain a high level of professionalism and customer service etiquette in all interactions
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions

What you need

• 3–5 yrs of experience
• Customer service
• Chat support
• Data entry
• Communication
• Any graduate