CIC Application Support Analyst

About the role

In this role, you will provide frontline support to customers across the UK and APAC regions, ensuring timely case triage, resolution, and customer communication while contributing to operational reporting and continuous service improvement.

What you'll do

• Coordinate and complete recuring tasks such as data extracts and reporting
• Complete the initial triage of cases logged via the Customer Portal followed by closing or assigning the case to the relevant analyst/engineer as required and guided by…
• Support the development of a culture focused on customer satisfaction and service excellence

What you need

• Active Directory
• Windows Server
• Windows
• SQL
• SQL Server
• Any graduate