City Lead - Mumbai

About the role

The role requires strong hands-on experience running large field operations in a fast-paced, tech-enabled environment. City lead (sourcing, field supervision, RSA coordination) is responsible to build a continuous hiring pipeline, run smooth execution, ensure reliable RSA, and exceed operational KPIs.

What you'll do

• Build and lead the city team. Direct your sourcing, field-supervision, and RSA coordinators; set targets, run cadence, remove blockers
• Own hiring and capacity
• Run a continuous hiring pipeline (agencies, referrals, gig-partners, walk-ins) to ensure required city capacity and a healthy bench that absorbs turnover without service…
• Complete all pre-deployment checks (documentation, background, license/vehicle) before anyone is deployed
• Own field service quality. Ensure FEs are available, accept and start work on time, hit customer-rating targets

What you need

• 5–8 yrs of experience
• Last-mile delivery
• Insurance
• SOP writing
• Any graduate