Client Engagement Specialist

About the role

Powered by market-leading intelligence capabilities—including Dow Jones Risk & Compliance, Dragonfly, Oxford Analytica, Storyful, Dow Jones Risk Journal, Factiva and Dow Jones Newswires—we deliver the trusted insights our customers need to build resilience, protect their reputations and make mission-critical decisions with confidence.

What you'll do

• Responsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan
• Proactively provide a clear picture to management by highlighting high risk renewal accounts and strategies to mitigate potential losses
• Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal CRM…
• Oversee the overall renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support
• Support new sales into existing accounts to ensure maximum customer ROI with DJ

What you need

• 2–4 yrs of experience
• CRM
• MS Office
• Customer success
• Sales
• Lead generation
• Cross-selling
• Any graduate

Good to have

• Salesforce
• Tableau
• KYC
• Content marketing