Client Operations Associate

About the role

A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where LogiNext products can be put to best use helping clients achieve visionary objectives.

What you'll do

• Ensuring smooth implementation, execution of projects and immediate support to users of product
• Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance
• Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product
• Maintaining the data sanctity on CRM and keeping all the stakeholders updated
• Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally

What you need

• 2–3 yrs of experience
• Excel
• CRM
• MS Office
• Google Analytics
• Postman
• PowerPoint
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• Machine learning