Client Services & Delivery Lead

About the role

You own everything that happens after a deal is signed: the client relationship, the delivery, the renewal and the growth of the account. Not one of those, all of them. We deliberately merged customer success and delivery into a single function so that no client ever hears two different stories from two different teams.

What you'll do

• The client relationship, end to end
• Be the senior face for our top accounts, the person a CMO calls, and the person who calls them before there's a problem
• Run monthly and quarterly business reviews that a brand actually finds useful
• De-escalate. When something ships wrong at 11pm before a festive drop, you're the one on the phone, not relaying messages between the client and the floor
• Read churn risk early, in a business where clients are polite right up until they leave

What you need

• 8–12 yrs of experience
• Performance marketing
• Client relationship
• Customer success
• Sales
• Upselling
• B.Tech or B.E.

Good to have

• SQL
• Python

What you get

• ₹60 L–₹80 L a year