CCE

About the role

You will resolve issues, provide product guidance, and ensure a seamless experience that aligns with Digitide Solutions Limited's high service standards. This role requires strong communication skills, a proactive attitude, and the ability to work collaboratively with cross‑functional teams to meet performance targets.

What you'll do

• Resolve issues, provide product guidance, and ensure a seamless experience that aligns with Digitide Solutions Limited's high service standards
• Handle inbound calls, emails, and chat inquiries promptly and professionally
• Provide product information and usage guidance to customers
• Identify opportunities for upselling or cross‑selling based on client needs
• Meet or exceed key performance indicators such as response time and customer satisfaction scores

What you need

• 2–5 yrs of experience
• CRM
• Customer service
• Voice process
• MS Office
• Upselling
• Cross-selling
• Diploma