Client Services Project Manager

About the role

The Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client’s requirements and company standards.

What you'll do

• Serve as primary point of contact for clients and manage assigned client relationships through effective project management coordination and execution
• Drives overall client satisfaction through effective coordination and communication of client deliverables
• Consult with clients on the proper methodology to achieve their goals using Epiq’s suite of e-Discovery services
• Manage Epiq’s internal processes to achieve client goals by communicating with intradepartmental process managers to guide the overall project
• Obtain, examine, and prepare client data for Intake

What you need

• 4–6 years in customer support & success
• Customer service
• Client relationship
• Employee engagement
• Communication
• Any graduate

Good to have

• PowerPoint

What you get