Client Success Head

About the role

Customer Success organisation, systems, and operating model. This role is accountable for results and leadership—not day-to-day account execution. across all client segments. escalation ownership. churn saves, and expansion. retention or expansion. What are we looking for? with at least 3+ years leading teams and owning outcomes.

What you'll do

• Work hours – Mon to Fri / US Shift (6:30 PM to 3:30 AM IST)
• Own customer retention, expansion, and net revenue outcomes by building a scalable
• Own gross churn, net revenue retention (NRR), renewals, and expansion MRR
• Design and execute churn-reduction strategies using leading indicators and cohort
• Build a predictable expansion engine (upgrades, add-ons, account scaling)

What you need

• 5–9 yrs of experience
• CRM
• Customer success
• Sales
• Escalation handling
• MBA or B.Tech or B.E. or Class 10