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Client Success Manager – Digital Marketing

Ebizon·Noida

Pay not stated6–11 yrsFull-time
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About the role

We are seeking an experienced Client Success Manager with 6+ years of experience in customer success, account management, and team leadership. The ideal candidate should have a strong background in managing key client relationships, leading customer success teams, and working with clients in the SEO or digital marketing domain.

What you'll do

  • Build and maintain strong, long-term relationships with key clients
  • Serve as the primary point of contact for customer accounts and ensure a seamless client experience
  • Lead, mentor, and manage the Customer Success team to achieve business and customer satisfaction goals
  • Understand client objectives and collaborate with internal teams to deliver successful outcomes
  • Conduct regular business reviews, provide strategic recommendations, and ensure high customer retention

What you need

  • 6–11 yrs of experience
  • Digital marketing
  • Customer success
  • Customer service
  • Escalation handling
  • SEO
  • Upselling
  • Any graduate

Good to have

  • Performance marketing
  • Cross-selling

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