Client Success Manager

About the role

Client Success Manager at LogiNext. Troubleshoot application and software related issues and determine the root cause for the issues.

What you'll do

• Troubleshoot application and software related issues and determine the root cause for the issues
• Work on defined SLAs to ensure that our client receives the best of the services
• Monitor production alerts and escalate the issues for any anomalies in the system
• Ensure complete compliance of ticketing tool and report metrics on a daily basis
• Work with the existing engineering team to maintain highly scalable and secure products

What you need

• 7–13 yrs of experience
• Customer success
• REST APIs
• SQL
• MongoDB
• Root cause analysis
• ITIL
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Java
• Ticketing tools