Closing Operations Enablement Manager

About the role

The Closing Operations Enablement Manager empowers Zillow Home Loans' fulfillment teams by designing and delivering enablement programs, training, and resources that drive closing effectiveness and business results. This role leads cross-functional initiatives to streamline onboarding, continuous learning, and role-specific SOPs and playbooks, ensuring Closing, Disclosure, Funding, and Post-Closing teams have the tools and knowledge needed to excel.

What you'll do

• Design, build, and own the end-to-end new hire onboarding program for Closing, Disclosure, Funding and Post-Closing roles. Including training sequence, shadow schedule
• Facilitate live, virtual training sessions covering Encompass closing workflows, CTC processes, disclosing and redisclosing, closing document review
• Build and maintain role-specific SOPs, job aids, Encompass workflow guides, and reference documentation in Highspot
• Develop and maintain Zillow University (ZU) e-learning courses with embedded knowledge checks for each role
• Coach new hires through their ramp; providing feedback on live file work and partnering with team leads on readiness decisions

What you need

• SOP writing
• Curriculum development
• Documentation
• Any graduate