Cloud Native Escalation Engineer

About the role

This is a senior technical role within the Technical Services COE team. As a Portworx Escalation Engineer (EE), you will need to tackle the most intricate and challenging customer issues, serving as the final support tier before escalation to development. You will offer technical expertise and troubleshooting assistance to Technical Service Engineers (TSEs) to resolve our most complex cases.

What you'll do

• Offer technical expertise throughout all phases of the Portworx case management process for issues encountered in the field
• Provide initial code review and analysis of current issues
• Resolve escalated service requests while maintaining a high level of service engagement, communication, and composure
• Collaborate with customers and cross functional team members to troubleshoot and resolve escalated cases
• Act as the conduit between Technical Services and Engineering teams

What you need

• 10–18 yrs of experience
• Escalation handling
• VMware
• Kubernetes
• AWS
• GCP
• Azure
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Docker
• Ansible
• Puppet
• Terraform