Cloud Solution Architecture - M365, Copilot

About the role

We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products.

What you'll do

• Play a pivotal role in the AI Cloud Accelerate Factory, providing technical enablement, operational support
• Facilitate scalable delivery through strong technical program management utilizing a factory model/approach
• Ensure Solution Excellence: Deliver solutions with high performance, security, scalability, maintainability, repeatability, reusability
• Architect Copilot Studio Agent Solutions: Apply technical knowledge to design solutions aligned with business and IT needs. Create Innovate with Agent roadmaps
• Resolve technical blockers: Debug technical issues and provide fixes for engagements encountering blockers

What you need

• 8–14 years in it support & networking
• Office 365
• Azure
• Customer success
• B.Tech or B.E. or B.Sc or BCA

Good to have

• LLMs
• Cloud security
• AWS
• GCP