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Technical Care Specialist

Nokia·Bengaluru

Pay not stated5–8 yrsFull-timeHybrid
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About the role

As a Technical Care Specialist, you will support customers across multiple service areas, including technical troubleshooting, account support, operations, maintenance, network design, deployment, integration, transformation, and training.

What you'll do

  • Support customers across multiple service areas, including technical troubleshooting, account support, operations, maintenance, network design, deployment, integration
  • Provide Level 2 technical support for IP products by troubleshooting, debugging, and resolving complex customer issues using advanced technical expertise
  • Handle customer complaints professionally, ensuring timely resolutions and escalating critical issues to senior engineers or management when needed
  • Create and update technical documentation—such as knowledge base articles—to support internal teams and customers
  • Collaborate closely with cross-functional teams, including Pre-Sales and Product Support, to ensure a seamless and high-quality customer experience

What you need

  • 5–8 years in it support & networking
  • Networking
  • TCP/IP
  • Salesforce
  • Troubleshooting
  • B.Tech or B.E.

Good to have

  • Root cause analysis

What you get

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