Cluster Manager - Operations and Service

About the role

Additionally, close watch on control & timely Audit of all FPC parameters which includes PPG, Fees, Charges, Collaterals & Systems.

What you'll do

• Serve as a Single Point of Contact setting up the FPC processes across 34 businesses, Ensure adherence on non-negotiable processes
• Engage in any new, existing product & processes from FPC standpoint of view, suggest changes as & when required
• Design & execute IT built to control FPC processes
• Create FPC culture in all 34 businesses – design R&R, Knowledge series, testimonials, etc
• Responsible for Audit & control of product programs

What you need

• 5–9 yrs of experience
• CRM
• Salesforce
• Root cause analysis
• Communication
• Any graduate