Cluster Manager - Operations and Service

About the role

The role combines people leadership with hands-on governance, ensuring timely and high-quality reviews, impact assessments, control validations, and documentation for all relevant changes. The manager acts as the first-line quality gate before changes move to final approval, reducing customer risk, regulatory exposure, and operational rework.

What you'll do

• Act as the decisioning lead interfacing between Business/COEs, Product, and Technology teams to translate governance into scalable timely approval
• Own end-to-end solution design for assigned products / modules by reviewing business user stories, conducting gap analysis in collaboration with COEs & IT teams
• Review user stories for basic customer experience, fair treatment, and compliance-related requirements
• Highlight gaps to Product Owners / COEs and squad teams and support them in fixing the same
• Ensure CX/Compliance checklists are completed before sprint commitment

What you need

• 5–8 yrs of experience
• Business analysis
• Data privacy
• Communication
• Root cause analysis
• Sales
• Azure
• BBA or MBA