Coll - SREXE

About the role

As a CCE, you will be the face of our company, representing Digitide Solutions Limited to our valued customers. Your primary role is to ensure an exceptional customer experience by providing timely and accurate support. You will be responsible for handling customer inquiries, resolving issues, and building strong relationships with our client base.

What you'll do

• Be the face of our company, representing Digitide Solutions Limited to our valued customers
• Be responsible for handling customer inquiries, resolving issues, and building strong relationships with our client base
• Act as the primary point of contact for customers, ensuring a positive and professional image of the company
• Handle customer inquiries and complaints via phone, email, and live chat, providing prompt and accurate responses
• Research and resolve customer issues, offering creative solutions and workarounds when necessary

What you need

• 2–5 yrs of experience
• CRM
• Customer service
• Chat support
• Communication
• Diploma