Collaboration Platforms Administrator

About the role

As part of eBay’s Global Collaboration Services organization, this support-focused role will provide day-to-day operational support for our enterprise collaboration ecosystem, with primary responsibility for email services, Microsoft 365, Google Workspace, and Slack, in addition to other services managed by the Collaboration Platforms team.

What you'll do

• Administer and support enterprise messaging and collaboration platforms including Exchange Online, Microsoft 365, Slack Enterprise Grid, Google Workspace
• Manage and troubleshoot enterprise email services, including mail flow, message hygiene, transport rules, mail routing, connectors, shared mailboxes, distribution lists
• Support enterprise email security by administering Cisco Cloud Email Security policies, investigating phishing and spoofing incidents, analyzing message traces
• Perform day-to-day platform administration, configuration, troubleshooting, incident response, and service restoration while meeting established service level objectives
• Support platform security through identity management, access controls, data protection policies, and security best practices

What you need

• 5–9 years in it support & networking
• Office 365
• Troubleshooting
• PowerShell
• IAM
• REST APIs
• Figma
• Any graduate

Good to have

• Splunk
• Incident response
• SOP writing