Collection Executive

About the role

A DRA Certified Collection Executive is responsible for managing and recovering overdue payments from customers in compliance with the guidelines set by the Indian Banks' Association (IBA). The role involves handling delinquent accounts, negotiating repayment plans, maintaining customer relationships, and ensuring ethical and legal recovery practices as per DRA (Debt Recovery Agent) certification standards.

What you'll do

• Follow up on pending payments and negotiate suitable repayment plans
• Ensure adherence to DRA guidelines and fair collection practices
• Maintain accurate records of customer interactions and payment commitments
• Coordinate with internal departments such as credit, legal, and operations teams
• Conduct field visits for recovery when required

What you need

• 0–3 yrs of experience
• Reporting
• Compliance
• Negotiation
• Collections
• Any graduate