Collection Manager - Team Lead - Lending Collections

About the role

The Collection Manager – Lending Collections is responsible for managing end-to-end collections for Paytm’s lending products, including personal loans, merchant loans, and BNPL. The role focuses on driving portfolio performance across soft and hard collections, managing field and tele-collections teams, ensuring regulatory compliance, and leveraging digital tools to optimize recovery while delivering a superior customer experience.

What you'll do

• Portfolio & Collections Management
• Manage delinquency buckets across assigned lending portfolios
• Drive collection efficiency, resolution rates, and NPA reduction
• Implement bucket-wise strategies for soft collections, tele-calling, field collections, and legal escalations
• Monitor roll rates, bounce rates, and cure percentages

What you need

• 3–9 yrs of experience
• Collections
• MIS reporting
• Reporting
• Compliance
• Audit
• Customer service
• Any graduate

Good to have

• CRM
• Arbitration