Community Management Associate, Selling Partner Communities (SPC)

About the role

We are looking for a detail-oriented and motivated Community Management Associate to support our community engagement efforts with Selling Partners across Amazon's Seller Forums and Social Media channels. The ideal candidate follows established processes with accuracy, is eager to learn, and takes pride in delivering high-quality work under guidance.

What you'll do

• Spending the majority of the day resolving Seller Forums cases across assigned Seller Journey categories (Account Setup, CML/PSC, Seller Onboarding
• Handling Social Media seller cases on Sprinklr following defined workflows
• Participating in team huddles, knowledge sharing sessions, and shift handovers
• Work is reviewed daily by senior CMs or manager for quality and accuracy

What you need

• 1–4 yrs of experience
• SPC
• Sales
• SOP writing
• Any graduate