Concierge Manager

About the role

You will oversee the operations of the concierge desk, manage VIP services, and work closely with other departments to coordinate special requests. In this role, you will ensure the concierge team maintains the highest standards of service and professionalism.

What you'll do

• Oversee the operations of the concierge desk, manage VIP services, and work closely with other departments to coordinate special requests
• Ensure the concierge team maintains the highest standards of service and professionalism
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests

What you need

• Communication
• Hospitality
• Any graduate

Good to have

• Guest service