Configuration Manager

About the role

We are looking for a highly organized and detail-oriented CMDB Manager to oversee the management, maintenance, and development of our ServiceNow Configuration Management Database (CMDB). This role involves defining and implementing effective Configuration Management processes, ensuring data accuracy and integrity, and collaborating with multiple teams to support robust IT Service Management (ITSM) operations.

What you'll do

• Manage, maintain, and continually develop the ServiceNow Configuration Management Database (CMDB)
• Oversee the Configuration Items (CIs) within the CMDB, ensuring accurate categorization, class, hierarchy, and relationship management
• Define and implement robust Configuration Management processes aligned with organizational policies and objectives
• Maintain accurate CI records through structured and effective change management processes
• Conduct frequent audits of CMDB data, identifying and resolving discrepancies to maintain data integrity

What you need

• 3–6 yrs of experience
• ServiceNow
• ITIL
• Change management
• Problem solving
• Any graduate

Good to have

• Project management
• Agile

What you get

• ₹50k a month