Contact Center Architect -Manager

About the role

You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture,

What you'll do

• Work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration
• Design, develop, and maintain automated test suites for CCaaS applications, covering voice, digital, and omni-channel journeys
• Build and execute automated IVR flow, chatbot, and conversational AI test scenarios using Cyara or equivalent contact center testing platforms
• Own test planning, test case design, and test script development across functional, regression, and integration cycles
• Execute functional, regression, sanity / smoke, system integration, and performance testing across CCaaS platforms and connected enterprise systems

What you need

• Test cases
• Performance testing
• Any graduate